Privacy policy

Last updated: 09 Sep 2024

MatrixMotifs (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from matrixmotifs.com (the “Site”). This Privacy Policy applies to all users of the Site, whether you are a customer, website visitor, or another individual whose information we process.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal, or regulatory requirements. We will notify you of any material changes by posting the revised policy on the Site and updating the “Last Updated” date. Please review the policy periodically to stay informed about how we protect your personal information.

How We Collect and Use Your Personal Information

We collect your personal information when you use our Site or services. We only process your personal data when we have a lawful basis to do so, including:

• Consent: When you have provided consent for us to collect and process your personal information, such as for marketing purposes.
• Contractual necessity: To process your orders, provide services, and manage your account.
• Legitimate interests: For purposes such as fraud prevention, security, and improving our services, provided this doesn’t override your rights.
• Legal obligations: When we are required by law to collect and process your information.

Information We Collect

1. Information You Provide Directly

• Contact details: name, address, phone number, and email address.
• Order information: billing and shipping addresses, payment confirmation.
• Account details: username, password, and security questions.
• Customer service: any information you provide when contacting us for support.

2. Information We Collect Automatically

• Usage Data: IP address, browser type, device information, and pages viewed. We collect this information through cookies, pixels, and similar tracking technologies.

3. Information from Third Parties

• Partners: We may receive information from our payment processors, shipping providers, and partners such as Shopify to process your orders and fulfill our contract with you.

How We Use Your Personal Information

We use your information for the following purposes:

• Providing services: Processing your orders, shipping products, and managing your account.
• Marketing: Sending promotional materials with your consent.
• Security and fraud prevention: Detecting and preventing malicious activities.
• Compliance: Meeting legal obligations.

Cookies

We use cookies to enhance your experience on our Site. Cookies help us analyze traffic, remember preferences, and improve our services. You can manage your cookie preferences through your browser settings, though disabling cookies may affect your use of certain features.

For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies

Disclosure of Personal Information

We may share your personal information with the following:

• Service providers: Including payment processors, IT support, and shipping companies, who help us fulfill orders.
• Marketing partners: For advertising purposes, provided we have your consent.
• Legal compliance: To comply with any applicable legal obligations.
• Business transactions: In the event of a merger or business sale.

We have, in the past 12 months, disclosed the following categories of personal information:

• Identifiers: such as contact details and order information.
• Commercial information: shopping preferences and support queries.
• Internet activity: IP addresses and usage data.

We do not sell your personal data, nor do we disclose sensitive personal data for profiling purposes.

Your Rights under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct inaccurate information.
• Deletion: You may request the deletion of your personal data where applicable.
• Portability: You may request that we provide your personal data in a structured, machine-readable format or transfer it to a third party.
• Restriction: You may request a restriction on the processing of your personal data.
• Withdraw consent: You may withdraw your consent to processing your personal data at any time.
• Right to lodge a complaint: If you believe we have violated your rights, you have the right to contact your local data protection authority or the Cyprus Commissioner for Personal Data Protection.

To exercise your rights, please contact us at info@matrixmotifs.com

Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as required to comply with legal obligations, resolve disputes, or enforce agreements. We will securely delete your data when it is no longer needed for these purposes.

International Data Transfers

We may transfer, process, and store your information outside of the country you reside, including to the United States and other countries where our service providers are located. When transferring data outside of the EEA, we rely on recognized transfer mechanisms such as Standard Contractual Clauses to ensure your data is protected.

Children’s Data

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately to request deletion.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us at info@matrixmotifs.com

MatrixMotifs by Psychis Travelway
Registration Number: EE51576a
VAT Number: 00697981T
Address: 12 Doiranis Street, Flat 51, 2012 Strovolos, Cyprus