Delivery
Shipping time varies by location. Usually, it takes 2–4 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3-6 business days
- Europe: 3-7 business days
- United Kingdom: 2-6 business days
- Canada: 3-7 business days
- Australia: 3-6 business days
- Japan: 3-6 business days
- Worldwide: 7-16 business days
Check our Shipping Policy here
We work with Printful, our print-on-demand partner with facilities worldwide!
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at info@matrixmotifs.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
Printful is our print-on-demand partner with facilities worldwide. They handle the fulfillment and shipping of orders. Depending on your location, your orders are fulfilled and shipped from the nearest facility to ensure efficient and timely delivery.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@matrixmotifs.com
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@matrixmotifs.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note, we do not offer refunds or returns for incorrect sizes or buyer’s remorse, as our products are made to order. However, we’re happy to offer a discount on a new order if the size does not fit.
Return shipping costs are the responsibility of the customer.
For more details, please review our Return & Refund Policy
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@matrixmotifs.com with photos of wrong/damaged items and we’ll sort that out for you.
For more details, please review our Return & Refund Policy