Frequently Asked Questions
Answers to most common questions about products, orders, shipments, and payments.
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Watch the Video of ‘Music is the Answer’ T-Shirts – Part 1/3
Wear Your Love for Music and Festivals!
We created the Music is the Answer collection because of our deep love for music, dancing, and the electrifying energy of dance music festivals.
Our T-shirts and hoodies are available in four striking colours—black, white, blue, and navy—each featuring a unique design variation in colour.
Every design is inspired by the beats that move us and the joy we feel on the dance floor. Whether you’re rocking out at a festival or grooving at home, our collection of T-shirts and Hoodies lets you wear your passion for music proudly.
It’s more than just clothing—it’s a celebration of rhythm, expression, and the love we share for music!
Music Meets Fashion
Exclusive T-shirts & Hoodies Designed for Those Who Live and Breathe Music!
Don’t Stop Here – Explore the Headphones Design in Video Part 2 and the Soundtrack in Part 3!
Printful is our print-on-demand partner with facilities worldwide. They handle the fulfillment and shipping of orders.
We work with Printful, our print-on-demand partner with facilities worldwide! Depending on your location, your orders are fulfilled and shipped from the nearest facility to ensure efficient and timely delivery.
Shipping time varies by location. Usually, it takes 2–4 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3-6 business days
- Europe: 3-7 business days
- United Kingdom: 2-6 business days
- Canada: 3-7 business days
- Australia: 3-6 business days
- Japan: 3-6 business days
- Worldwide: 7-16 business days
Check our Shipping Policy here
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@matrixmotifs.com
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note, we do not offer refunds or returns for incorrect sizes or buyer’s remorse, as our products are made to order. However, we’re happy to offer a discount on a new order if the size does not fit.
Return shipping costs are the responsibility of the customer.
For more details, please review our Return & Refund Policy
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@matrixmotifs.com with photos of wrong/damaged items and we’ll sort that out for you.
Please note, we do not offer refunds or returns for incorrect sizes or buyer’s remorse, as our products are made to order. However, we’re happy to offer a discount on a new order if the size does not fit.
For more details, please review our Return & Refund Policy